iSync365 Work Contacts — Support
Sign-in help, common questions, and how to reach us.
Getting started
iSync365 Work Contacts uses your organization's existing Microsoft account to sign you in — the same email and password you use for Outlook or Teams. No separate password to create or remember.
Common questions
I don't see any contacts, or I only see some of them.
Your Directory Portal administrator controls which contact lists you're assigned. If you believe you're missing access to a list, contact your Directory Portal administrator — the app always shows exactly what's been assigned to you, and updates automatically the next time you open it.
I can't sign in.
Make sure you're using the same Microsoft work account you use for email. If sign-in still fails, your Directory Portal administrator may need to grant your account access to the app.
A phone number or email address looks out of date.
The app always pulls current information each time you open it — nothing is stored on your device. If something still looks wrong, the source information needs to be corrected by your Directory Portal administrator.
I'm not getting notifications.
Check that notifications are enabled: open your iPhone's Settings app → Work Contacts → Notifications → make sure Allow Notifications is on.
I don't want the app on my phone anymore.
Delete it like any other app — press and hold the icon, then Remove App. Your access can also be revoked at any time by your Directory Portal administrator.
Still need help?
Contact support@isync365.com and we'll get back to you.
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